Terms
Customer Terms and Conditions
All Customer Service Agreements of Stord, Inc. and its Affiliates (collectively “Stord”) are governed by the General Terms and the Service Terms “Terms and Conditions” unless: (i) Customer has a written master service agreement signed by Stord or its Affiliates (not a Stord Service Agreement), in which case such written master service agreement shall govern; (ii) as otherwise set forth in the Agreement; (iii) or mutually agreed upon in writing.
Stord may from time to time change these Terms and Conditions. Any changes are effective immediately upon publication at https://www.stord.com/terms-and-conditions.
For archived legal terms utilized prior to March 10, 2022, please see the links at the bottom of the page under Archived Terms.
General Terms
Stord’s General Terms apply to all Service Agreements and all Service Terms.
Service Terms
The following Service Terms apply to the extent Customer utilizes those Services through Stord.
Warehouse Service Terms
Stord.com/legal/warehouse-terms
Parcel Services Terms
Freight Services Terms
Software Services Terms
Stord.com/legal/software-terms
Packaging Services Terms
Stord.com/legal/packaging-terms
Additional Terms
Stord Privacy Policy
Support
General Inquiries: Please contact Stord at support@stord.com if any questions arise.
Operational Failures: Customer responsibilities include reporting operational failures, incidents, problems, concerns, and complaints to: service@stord.com
HR Complaints: Complaints about Stord employees for code of conduct and/or performance issues should be reported to: complaints@stord.com
Software Services Support: help@stord.com
Privacy Questions and Concerns: Privacy@stord.com
Archived Terms
The following Terms and Conditions were in effect from April 6, 2020, to March 9, 2022.
General Terms - Archived March 9, 2022
stord.com/legal/terms-03-09-22
Warehouse Terms - Archived March 9, 2022
stord.com/legal/warehouse-terms-03-09-22
Freight Terms - Archived March 9, 2022
stord.com/legal/freight-terms-03-09-22
Software Terms - Archived March 9, 2022
stord.com/legal/software-terms-03-09-22
Privacy Policy - Archived March 9, 2022